Please buy with confidence. Your job will go through several checks prior to manufacture. Firstly when your job comes in, we check all your uploaded files and cross reference each file against your order. At this point if we see that an artwork is incorrect or if there is a file missing we will contact you to request new artwork. Most of our banners and fabrics are manufactured at our large print factory in Europe. Our standard turnaround on items is 5-6 working days for delivery. Even though most of our ordering system has been automated we still carry out several manual checks before processing your order. If at any point we have a question or a problem with your order you will be contacted prior to manufacturing.
1. Initial Check
When you place an online order we will cross reference your artwork against your order. At this point we will check that the artwork sizes and file type match the order. We will make sure we have the correct number of artwork files for the job. At this stage if anything appears to be incorrect we will place the job on hold and contact you immediately.
Once we are happy with your order we will then process it. We collate all the information for each job including finishing and material type. The job information is then sent with your artwork to the pre press department. This is where we will create and prepare your job for printing.
3. Pre Press
Pre press refers to the stage prior to printing. Here your artwork is converted into the correct format for our machines and finishing processes. At this point if something is spotted which isn’t correct or if there is a problem we will again contact you.
Your job is now batched together with other items on the same material. Each item has assigned to it a unique code. The code is used to track the order through our factory and is also used to check the material / quantity and finishing information on the item. The order is then sent through our print presses.
Each job will be finished as requested on your order. Our finishing department is mostly automated. The data sent at pre press is now inputted into our various finishing equipment and your graphics are now finished to your custom requirements. Every job we produce is different to the next whether it be size, material, shape or finishing. Each printed product is set up differently for each type of finishing process. A banner that has hem and eyelets will be manufactured and printed in a different way to a banner with a pole pocket.
Once your item has been completed it now moves onto the packing department. At this stage your order is collated and the items are checked off against the order using the order code system. The items are then wrapped and packed ready for despatch.
Now your item has been packed it is ready to be shipped. From placing your order, your items have taken approx 24-26 hours to get to this stage. We have a logistics team which arrange the shipping through UPS. Our standard delivery (£12 or free over £250) will now take an additional 3 days to be delivered to an address on UK mainland and most of mainland Europe. Our standard shipping will travel via road and sea to reach the UK. We do offer a faster 1 day shipping method which is our 4 day turnaround service. This service is expensive on low value bulky orders and is more cost effective on higher volume jobs. Items to the US and other worldwide destinations will take longer to be delivered. For items going to Ireland, Isle of Wight, Isle of Man, Scottish highlands etc please add an extra day onto delivery times