FAQ’s

What file types will you accept?

You can send images as hi-resolution PDF, Photoshop PSD (flattened) or in EPS format. Please contact us if you have any queries. Full artwork guidelines are available here: Artwork Guidelines

How do you want me to submit my print-ready work?

Where you can, please supply your artwork at actual size. If this is not possible please ensure you tell us the scale and/or final print size. Our artwork guidelines are available here: Artwork Guidelines

How do I send my artwork?

Select the ‘Upload Your Artwork’ button, located on the right hand side of each page. You can send files up to 50mb in size. Special encryption technology is used when files are transferred to make this process completely secure.

Will you check my artwork for errors?

If your artwork is not suitable for our print processes, we will advise. Whilst we cannot be held responsible for such, if we do spot errors such as mis-spellings, typos or grammar problems during the pre-press process we will always bring this to your attention prior to printing. If errors are found before going to print you can re-upload your artwork here

Can I order non-standard sizes?

Yes. You can order your printing in almost any shape and size when you make a custom order.

Can I speak to someone about my order?

Of course. You can call us on 01253 897 840. Office hours are 8.30am to 5.00pm Monday to Friday.

What is the best material for a Band Backdrop?

We have a blog post here all about Buying Band Banners & Backdrops.

What Cafe Barrier System Should I Choose?

Check out our Cafe Banners Buyer’s Guide here.

I’m having trouble uploading my images. Can you help?

Yes. You can talk to us on 01253 897 840. We provide an artwork uploading service at WeTransfer where you can upload very large files over the 50mb limit set on our website.

How long will my order take to be delivered?

Banners, Flags, Exhibition Pop-Ups are usually delivered 5-6 working days following order, artwork and payment confirmation.

Vinyl Graphics, Window Graphics and similar products are produced and delivered within 3-4 working days following order, artwork and payment confirmation.

Please ask if you require even faster turnaround times, we will always accommodate your requirements where we can.

Can my order be sent direct to my client?

Yes it can. We always send printed products out under plain-wrap with absolutely no mention of ourselves.

You say your vinyl printing will stay looking good for between 4 and 7 years (depending on vinyl type). Will my vinyl printing last 4 or 7 years?

That depends on a number of factors. Is it to be used indoors or outdoors? Is your vinyl printing laminated? Is your sign or banner frequently displayed in full sunlight?
A non-laminated vinyl banner, displayed outdoors in full sunlight will not have the same lifespan as a vinyl banner that spends its life indoors.

Is there anything I can do to stop my vinyl printing fading over time?

A sign is not effective if no one can see it. That’s why we use only the finest inks and recommend laminating to give your sign the greatest chance of looking great for longer. We can’t, however, beat nature. In time, sunlight fades everything (just look at the wallpaper behind the picture in your living room). So yes, choosing your signs, posters and banners from us will extend the life of your digital vinyl printing – but exposure to sunlight will affect it in the end.

Do I really need to laminate my digital vinyl printing?

No, you don’t, BUT we’d always advise you laminate your printed posters, vinyl prints and signs. Laminate is a protective coating for your  printing. It makes your signs more durable – better able to withstand the elements (and general knocks and scuffs) – so your printing lasts longer.

What is Foamex?

Foamex is an extremely versatile PVC foam sheet. It’s easy to glue, cut and drill so it’s the perfect base onto which we can place your digital vinyl printing.
It’s durable, and it’s great at making your vinyl print advertising products look far more expensive than they actually are.

What are Correx boards?

Correx panels are made of fluted polypropylene. They’re extremely lightweight but surprisingly strong, making them an ideal surface to carry digital vinyl printing. You’ll see Correx panels all the time – it’s the material used in estate agent signs.

What is Dibond?

Dibond is an aluminium faced board. The polyethylene core makes it far lighter than solid metal making it an ideal printing surface for vinyl graphics.

Did we answer your questions? If so, continue shopping. If not, please get in touch.